Refund Policy
1. The setup and consultancy fee
Every package carries a one-off setup and consultancy fee of US$5,000, paid before any work begins. It is non-refundable in all cases, including under sections 4 and 5 below, subject only to rights that the law does not allow to be excluded.
2. Your free first month
Once we have received your setup fee and your first plan payment, your first month of service is free. Your paid 12 months begin after it. The free month has no cash value and is not refunded or credited if you cancel.
3. Billing plans and stopping future payments
| Package | Annual (1 payment) | Biannual (2 payments) | Quarterly (4 payments) |
|---|---|---|---|
| Education & Mentoring | $15,000 | $8,625 each · $17,250 a year | $4,875 each · $19,500 a year |
| AI Dream Team | $15,000 | $8,625 each · $17,250 a year | $4,875 each · $19,500 a year |
| Multi-AI Dream Team | $25,000 | $14,375 each · $28,750 a year | $8,125 each · $32,500 a year |
All amounts are in US dollars and paid in advance. Biannual and Annual plans include 24/7 support. Clients in the United Arab Emirates are invoiced in dirhams at the official peg of 3.6725 dirhams to the US dollar. Each payment is invoiced by email before it is due.
You can cancel at any time by emailing legal@teamdream.ai. Cancelling stops every future payment, and the service continues to the end of the period you have already paid for. Payments for periods that have started are not refunded, with one exception: on the Annual plan we refund one twelfth of the annual payment for each whole calendar month left after the month in which you cancel. If a payment is more than 14 days overdue, we may pause your service after giving you notice, and resume it when the account is up to date.
4. If we do not start on time
If we have not started your onboarding within 30 days of your first plan payment for reasons within our control, and you have met client provisions A, B and C (section 6), you may cancel and receive a full refund of your plan payments. The setup and consultancy fee is not refunded.
5. If our systems fail
If a fault on our side makes your service materially unavailable, you receive service credits and a free extension for the time lost, and if we cannot restore a working service within 30 days you may end the package and receive a pro-rata refund of plan payments for the unused period (not the setup and consultancy fee), as set out in the Service Level Agreement. Force majeure fair-exit refunds are set out in clause 14 of the Terms.
6. Client provisions A, B and C, and your availability
Clause 6A of the Terms sets three conditions you must meet: A, provide access, credentials, data and approvals within 5 business days; B, name a decision-maker who replies within 2 business days; C, pay on time and keep human oversight of AI outputs. If you do not meet one and do not put it right within 5 business days of our written notice, it is a failure on your side: delivery dates, service levels and refund rights do not apply to the affected services, and we may end the Agreement without a refund.
- Your onboarding slot is scheduled within 5 business days of payment. You agree to attend the onboarding sessions and provide the information, access and approvals we reasonably request.
- If you postpone, miss sessions, or do not respond for more than 10 business days, your slot may be released and rescheduled to the next available one. Your subscription term keeps running during any delay caused by you.
- Delays caused by you do not create a right to a refund or an extension, and time spent waiting for you does not count against our delivery commitments.
- If you tell us in advance of a planned absence of up to 30 days, we will pause and reschedule your onboarding once without charge; the subscription term continues.
7. Delivery and acceptance
We deliver the systems described in your document pack. When a system is handed over we notify you in writing. You have 10 business days to tell us, in writing, of any material way it does not match the document pack; we then fix it. If you do not report a material non-conformity within that period, or you begin using the system in your business, the system is accepted. Each package includes an on-demand upgrade and refinement window after handover as stated in your document pack.
8. Chargebacks
If you believe a charge is wrong, contact us first at legal@teamdream.ai so we can resolve it. Opening a card dispute or chargeback for fees that are due under this policy is a breach of the Terms; we will provide the payment processor with evidence of your acceptance of these terms and of delivery, and may suspend the services while the dispute is open.
9. How to ask
Email legal@teamdream.ai from the address used at purchase, with your company name and a short description. We acknowledge within 2 business days and decide within 10 business days. Approved refunds go back to the original payment method through Stripe; banks usually take 5 to 10 business days to show them.
10. Your other rights
This policy does not limit any rights you have under laws that cannot be excluded.
Earlier Solutions subscriptions
For Web, Voice and Interactive Avatar subscriptions bought in the former Team Dream Solutions store before 3 October 2026: the setup fee is refunded in full if you cancel before engineering work on your squad starts. After that, the setup fee is not refundable, except where our systems fail as described above. Monthly and yearly fees are billed in advance; cancelling stops the next renewal. If we miss a delivery date we gave you in writing, you may cancel and receive back the setup fee for the late build. Ask the billing desk in your dashboard; a person approves every refund.
Contact
Teerya Portal L.L.C, trading as Team Dream. Commercial Licence No. 1316315, Commercial Register No. 2234196, issued by the Department of Economy and Tourism, Government of Dubai. Registered address: Office S20, Mohammed Bin Rashid Establishment for SME Development building, Port Saeed, Deira, Dubai, United Arab Emirates. Legal: legal@teamdream.ai · Privacy: privacy@teamdream.ai.