Acceptable Use Policy
This Acceptable Use Policy forms part of the Terms. You must not use our services, or allow them to be used, to:
- break any law or regulation, or infringe anyone's rights, including privacy, intellectual property and consumer rights;
- make calls, texts or emails without the consent the law requires, contact people on do-not-call lists, or call outside lawful hours (including under the US TCPA and FCC rules on artificial or AI-generated voices, the Australian Do Not Call Register Act and Spam Act, Canada's CASL, EU and UK electronic marketing rules, and UAE telemarketing rules);
- deceive people, including by hiding that they are speaking to an AI where disclosure is required, or impersonating a real person without their consent;
- create or distribute voice clones of real people without their verifiable consent;
- harass, threaten, discriminate against or exploit anyone, or target children;
- run fraud, phishing, scams, pyramid schemes or unlicensed financial, legal or medical advice;
- make solely automated decisions with legal or similarly significant effects on people (such as credit, employment, housing or insurance) without the human review and safeguards the law requires;
- engage in practices prohibited by the EU AI Act, such as manipulative or exploitative techniques or unlawful biometric categorisation;
- collect special-category data, financial account data or government ID numbers through our agents without our written agreement;
- attempt to break, overload, reverse engineer or bypass the security of our systems or our providers' systems;
- use the services in safety-critical systems, as described in clause 5C of the Terms, including aviation and avionics, navigation, medical diagnosis or treatment, life support, nuclear facilities, and weapons or military applications;
- copy, extract or use our systems, prompts or AI outputs to build or train a competing service, or reverse engineer the AI models or other technology our providers supply;
- send unsolicited bulk messages, or falsify or spoof caller ID, sender addresses or the origin of a message;
- upload or spread malware, or avoid fees, usage limits or quotas set by us or our providers;
- break the usage policies of the AI, voice, telephony or computing providers that power the services, which we summarise in this Policy and share on request;
- use the services for, or on behalf of, sanctioned persons or destinations.
If you become aware of misuse, tell us at legal@teamdream.ai. We handle suspected breaches as set out in clause 7 of the Terms.
Contact
Teerya Portal L.L.C, trading as Team Dream. Commercial Licence No. 1316315, Commercial Register No. 2234196, issued by the Department of Economy and Tourism, Government of Dubai. Registered address: Office S20, Mohammed Bin Rashid Establishment for SME Development building, Port Saeed, Deira, Dubai, United Arab Emirates. Legal: legal@teamdream.ai · Privacy: privacy@teamdream.ai.