Privacy Policy
This Privacy Policy explains how Teerya Portal L.L.C, trading as Team Dream, handles personal data when you visit teamdream.ai, talk to our AI agents, enquire, or buy from us. We are the controller of this data. When we run AI agents for a client business, we process that business's customer data as a processor on its instructions, under our Data Processing Addendum; that business's own privacy notice applies to its customers.
1. Laws we follow
We are based in Dubai and comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Because we serve clients internationally, we also design our practices to meet, where they apply to us, the EU and UK General Data Protection Regulation (GDPR and UK GDPR), the Saudi Personal Data Protection Law, the Bahrain and other GCC data protection laws, India's Digital Personal Data Protection Act 2023, the Australian Privacy Act 1988 and Australian Privacy Principles, Canada's PIPEDA, and United States state privacy laws such as the California Consumer Privacy Act as amended (CCPA/CPRA).
2. What we collect
- Contact and business details you give us: name, job title, company, email, phone, country, and what you tell us about your business.
- Voice conversations with our AI agents on our website or phone lines: audio recordings, transcripts, and summaries and data points extracted from them (for example, topics discussed and interest level).
- Purchase and billing data: package, invoices and billing address. Card payments are handled by Stripe; we never see or store full card numbers.
- Technical data: device and browser type, pages viewed, approximate location from IP address, and preferences stored in your browser (see our Cookie and Storage Notice).
- We do not knowingly collect special-category or sensitive data. Please do not share health, financial account, government ID or similar details with our agents.
3. Why we use it and our legal bases
| Purpose | Legal basis |
|---|---|
| Answering your enquiry and talking with you through our AI agents | Steps at your request before a contract; legitimate interests; consent to recording where required |
| Providing, billing and supporting the services you buy | Performance of a contract |
| Following up with you about our services (sales and marketing) | Legitimate interests for business contacts, or consent where the law requires it; you can opt out any time |
| Quality assurance, training our team and improving our agents, using recordings and transcripts | Legitimate interests; consent where required |
| Security, fraud prevention and keeping records required by law (including tax) | Legal obligation; legitimate interests |
4. AI, recording and automated decisions
Our agents are AI systems and tell you so at the start of each conversation, together with the fact that it is recorded. You can ask for a human follow-up instead at any time. We do not make decisions with legal or similarly significant effects about you solely by automated means. Lead-interest scores are used only to prioritise follow-up by our team. See our AI Transparency Statement.
5. Microphone
Our website asks for microphone access only when you choose to speak with our AI agent. Audio is captured only while a conversation is active. You can refuse and still use the website.
6. Who we share it with
We share personal data only with service providers who help us operate (voice AI and speech processing, language models, cloud hosting, automation, CRM, email and payment providers), under contracts requiring them to protect it and use it only on our instructions, with professional advisers, and with authorities where the law requires. A list of our sub-processor categories is on our Sub-processors page. We do not sell personal data and we do not share it for cross-context behavioural advertising.
7. International transfers
Some providers are located outside the UAE and outside your country, including in the United States and the European Union. Where the law requires, we protect transfers with appropriate safeguards such as adequacy decisions, the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or equivalent contractual protections, and we assess our providers' security.
8. How long we keep it
- Call recordings: up to 12 months, then deleted, unless needed for a dispute.
- Transcripts and enquiry records for prospects: up to 3 years after our last contact.
- Client contract, invoice and tax records: for as long as UAE law requires, currently at least 5 years after the end of the relevant financial year.
- Browser preferences: until you clear them.
9. Security
We use access controls, encryption in transit, reputable infrastructure providers, least-privilege access and regular review of our systems. No system is completely secure; if a breach affecting your data occurs we will notify you and the relevant authorities where the law requires.
10. Your rights
Depending on where you live, you may have the right to access, correct, delete or port your data, to restrict or object to processing (including direct marketing, which you can always opt out of), to withdraw consent, to not be subject to solely automated decisions, and, in California, to know, delete, correct and opt out of sale or sharing (we do not sell or share) without discrimination. To use them, email privacy@teamdream.ai. We respond within 30 days (or sooner if your law requires) and may need to verify your identity. You can use an authorised agent where your law allows.
You may also complain to your data protection authority, for example the UAE Data Office, an EU or UK supervisory authority, the Office of the Australian Information Commissioner, or the Data Protection Board of India. We would appreciate the chance to resolve your concern first.
11. Representatives and grievance officer
Grievance Officer (India) and privacy contact for all regions: privacy@teamdream.ai. EU and UK representative: [TO BE APPOINTED BEFORE ACTIVELY MARKETING IN THE EU OR UK].
12. Children
Our services are for businesses and are not directed at anyone under 18. We do not knowingly collect children's data.
13. Changes
We will post any update here with a new version date and, for material changes, notify clients by email.
Contact
Teerya Portal L.L.C, trading as Team Dream. Commercial Licence No. 1316315, Commercial Register No. 2234196, issued by the Department of Economy and Tourism, Government of Dubai. Registered address: Office S20, Mohammed Bin Rashid Establishment for SME Development building, Port Saeed, Deira, Dubai, United Arab Emirates. Legal: legal@teamdream.ai · Privacy: privacy@teamdream.ai.