Terms and Conditions

VERSION 2.1 · EFFECTIVE 25 SEPTEMBER 2026 · TEAM DREAM (FORMERLY AHMADAI) IS A BRAND OF TEERYA PORTAL L.L.C

Plain-English summary. You buy an annual package for your business. Fees are non-refundable, because we reserve limited build capacity for you. You stay in control of, and responsible for, how you use AI. If we let you down, you get service credits, free time, and if we cannot fix it, your money back for the unused period. Either side can walk away from a serious, unfixed breach. Our liability is capped, and so is yours, except for the things the law or fairness says should never be capped.

These Terms and Conditions ("Terms") are the agreement between Teerya Portal L.L.C, trading as Team Dream, formerly Team Dream ("Team Dream", "we", "us"), and the business that buys a package ("Client", "you"). They include the Service Level Agreement, the Refund Policy, the Acceptable Use Policy, the Data Processing Addendum and the AI Transparency Statement, and the order and document pack issued for your purchase (together, the "Agreement"). If documents conflict, this order applies: your signed order or scope document, the Data Processing Addendum, these Terms, the Service Level Agreement, then the other policies.

You accept the Agreement by ticking the acceptance box at checkout, signing an order, or using the services. The person accepting confirms they are authorised to bind the Client.

1. Who can buy

AI Dream Team and Enterprise AGI Suite are supplied to businesses for business purposes: you confirm you are acting in the course of a trade, business or profession, and you hold an active trade or business licence (or the local equivalent) and an operating business bank account. Education may also be bought by individuals for their own learning. If you buy Education as a consumer, the mandatory consumer rights of the country you live in apply and nothing in these Terms limits them.

Nothing in the Agreement excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under the law that applies to you, including consumer or small-business protections such as the Australian Consumer Law. Where such a law allows our liability for a non-excludable guarantee to be limited, it is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

2. The services and your document pack

Each package is described on our website at the time of purchase. Within 5 business days after payment we send a document pack confirming your project scope, deliverables, onboarding plan, reporting cadence and any service levels specific to you. The document pack forms part of the Agreement. We will not reduce the core functionality of your package during a paid term.

3. Term, renewal and cancellation

Each package is an annual subscription that starts on the date of payment, billed yearly in advance in US dollars.
It renews automatically for another year unless either of us cancels. We will email you a renewal reminder at least 45 days before each renewal date, stating the renewal price.
You can cancel renewal at any time up to 30 days before the renewal date by emailing legal@teamdream.ai or using any cancellation method we provide. Cancelling renewal does not end the current paid term.
Any price increase at renewal will be notified at least 60 days before the renewal date; if you do not accept it you may cancel renewal without penalty.

4. Fees, taxes and payment

Every package starts with a free Discovery Month (see our Refund Policy). Fees are then payable through Stripe or another method we agree, either in full or by a payment plan that spreads the same annual total across the year; your plan confirmation lists every amount and due date. Clients in the United Arab Emirates are invoiced in dirhams at the official peg of 3.6725 dirhams to the US dollar. Teerya Portal L.L.C is not currently registered for UAE VAT, so no VAT is charged. If we register, we will tell you in advance, and from then on our invoices will show our Tax Registration Number, the net amount, the VAT and the total. For clients outside the UAE, VAT or similar taxes are applied or reverse-charged as the law requires. If a withholding tax applies, you will gross up the payment so we receive the full invoiced amount, unless the law forbids it. Charges appear as AHMADAI BY TEERYA. If you dispute a charge, please contact us first; we will respond within 5 business days and work with you in good faith before either side escalates.

4A. Team Dream Solutions subscriptions

Packages bought in the Team Dream Solutions store (Web, Voice and Interactive Avatar, with their tiers and add-ons) are subscriptions. Each has a one-time setup fee and a recurring fee, billed monthly or yearly in advance through Stripe, as shown at checkout. Setup fees pay for the build and are refundable only until engineering work on your squad starts, or as our Refund Policy sets out. You can cancel a subscription at any time from the billing desk in your dashboard. It ends at the close of the period already paid, and yearly prepayments are not refunded pro rata unless the law requires it. Included usage, such as voice minutes and avatar hours, resets each month and does not roll over. An Enterprise tier includes one AI agent, one database and one CRM; a Squadron includes up to three agents. Nothing goes live on your behalf until you approve it in your dashboard or on WhatsApp.

5. Experimental technology and human oversight

Our products use artificial intelligence that is advanced, fast-changing and experimental. AI systems can produce errors, omissions, inaccurate statements and unexpected behaviour. You agree to keep appropriate human oversight of anything our systems say, write or do on your behalf, to review important outputs before relying on them, and not to use them as the sole basis for legal, financial, medical, employment, credit, insurance, safety or other decisions that significantly affect people. We design our systems to disclose that they are AI, to avoid claiming actions they cannot perform, and to hand over to humans where needed.

6. Your responsibilities

You are responsible for your business and its compliance with the laws that apply to it, including licensing, sector regulation, consumer protection, telemarketing and anti-spam rules, call-recording consent, data protection and AI transparency obligations in every country where you or your customers are.
You are responsible for the data, scripts, instructions, knowledge-base content and integrations you provide, and for having the rights and legal bases to use them.
Where the law requires it, you will make sure people know they are interacting with an AI system and, for recorded calls, that the call is recorded.
For any outbound calling, texting or emailing, you will obtain and keep records of any legally required prior consent, honour do-not-call and unsubscribe requests, and follow local calling-hour rules. You must not ask us to contact anyone who has not given the consent the law requires.
You will keep your account credentials secure and tell us promptly about any suspected unauthorised use.

7. Acceptable use and suspension

You must follow the Acceptable Use Policy. If we reasonably believe the services are being used unlawfully or in a way that risks serious harm to people, to us or to our providers, we may suspend the affected part of the services. We will suspend only as much as is necessary, tell you why where it is lawful and practical, and restore the services once the issue is resolved. We may terminate the Agreement without refund for a serious or repeated breach of the Acceptable Use Policy, or where required by law or a regulator. For any other suspension that turns out not to have been justified, you receive a free extension for the time lost.

8. Your data and our use of it

You own your data, your content and the outputs generated for your business ("Client Data"). We process personal data within Client Data as your processor under the Data Processing Addendum. We do not sell Client Data and we do not use it to train AI models made available to other clients. We may use aggregated and de-identified operational metrics (for example, call volumes and latency) to operate and improve our services, provided no client or individual can be identified. On termination you may export your Client Data for 30 days, after which we delete it unless the law requires us to keep it.

9. Intellectual property

We own our platform, methods, prompts, agent frameworks, templates, know-how and any improvements to them. For the subscription term we grant you a non-exclusive, non-transferable licence to use the systems we build for you within your own business. You own your trade marks, brand assets and Client Data, and grant us a licence to use them only to provide the services. You may give us feedback, which we may use without obligation.

10. Confidentiality

Each of us will keep the other's confidential information confidential, use it only for the Agreement, and protect it with at least reasonable care. This does not apply to information that is public, already known, independently developed or lawfully received from someone else, or that must be disclosed by law (with notice where lawful). These obligations last for 5 years after the Agreement ends, and indefinitely for trade secrets and personal data.

11. Warranties

We warrant that we will provide the services with reasonable skill and care, in line with good industry practice, and in accordance with the Agreement. You warrant that you have the right to give us Client Data and instructions, and that your use of the services will comply with the law. We do not promise specific revenue, savings, rankings, conversions or other business outcomes. Except as expressly set out in the Agreement and to the extent the law allows, all other warranties are excluded.

12. Indemnities

By you. You will defend and indemnify us against third-party claims, fines and reasonable costs arising from Client Data, your instructions, your use of the services in breach of the Agreement or the law, or your failure to obtain a consent or give a notice that the law requires of you.

By us. We will defend and indemnify you against third-party claims that the services, as provided by us and used in accordance with the Agreement, infringe that third party's intellectual property rights, and against fines and reasonable costs arising from our own breach of the Data Processing Addendum. This does not apply to claims caused by Client Data, your modifications, or combinations we did not supply. If a claim arises, we may modify the services to be non-infringing or, if that is not reasonably possible, end the affected service and refund the prepaid fees for the unused period.

The indemnified party must notify the other promptly, let it control the defence, and cooperate reasonably. No settlement that admits fault by the indemnified party may be made without its consent.

13. Limitation of liability

To the fullest extent the law allows:

Neither of us is liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or anticipated savings, however it arises.
Each party's total liability arising out of or in connection with the Agreement in any 12-month period is limited to the fees paid and payable by the Client for that 12-month period.
For breaches of the Data Processing Addendum or confidentiality, the cap is two times those fees.
No cap or exclusion applies to: fees you owe; either party's indemnity obligations under clause 12; fraud, gross negligence or wilful misconduct; death or personal injury caused by negligence; or any liability that cannot be limited by law.

Service credits and refunds under the Service Level Agreement and Refund Policy are paid in addition to, not instead of, your other rights, but any amounts paid are counted against the cap.

14. Force majeure

Neither of us is liable for delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, government action or sanctions, failure of public utilities or the internet, or outages of third-party AI, cloud, telephony or payment providers that we could not reasonably avoid. The affected party will notify the other promptly, take reasonable steps to limit the effect, and resume performance as soon as possible. Force majeure does not excuse payment obligations for services actually received.

Fair exit. If a force majeure event prevents a materially working service for more than 30 consecutive days, either party may end the affected package by written notice, and we will refund the prepaid fees for the unused period on a pro-rata basis. During any force majeure period we will also extend your subscription free of charge by the time lost.

15. Termination

Either party may terminate the Agreement by written notice if the other commits a material breach and does not remedy it within 30 days of written notice describing it.
Either party may terminate immediately if the other becomes insolvent, enters liquidation or an equivalent process, or ceases to trade.
If you terminate because of our uncured material breach, or under the fair-exit rights in clause 14 or the Service Level Agreement, we refund the prepaid fees for the unused period pro rata.
If we terminate because of your uncured material breach or a serious breach of the Acceptable Use Policy, no refund is due.
Clauses that by their nature should survive (including 4, 8 to 13, 16 and 17) survive termination.

16. Compliance, sanctions and anti-corruption

Each party will comply with applicable anti-bribery and anti-corruption laws. We may refuse or end service where providing it would breach sanctions or export-control laws that apply to us, including those of the United Arab Emirates and the United Nations and, where they apply to us or our providers, the United States, the European Union and the United Kingdom. You confirm that you are not a sanctioned person and will not use the services for a sanctioned person or destination.

17. Disputes, law and forum

Talk first. Either party may send a written dispute notice. Senior representatives will meet (online is fine) within 15 business days and try in good faith to resolve it within 30 days.
Courts. Disputes not resolved that way are submitted to the exclusive jurisdiction of the courts of the Emirate of Dubai, United Arab Emirates.
Either party may still seek urgent interim relief from any competent court to protect confidential information, intellectual property or personal data.
The Agreement is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without prejudice to any mandatory law that applies to you.

18. Changes to these Terms

We may update these Terms. We will give at least 30 days' notice by email of any change that is materially adverse to you. Materially adverse changes apply from your next renewal, unless required earlier by law, in which case you may terminate the affected package and receive a pro-rata refund of prepaid unused fees. The version in force when you buy or renew otherwise applies to that term.

19. General

The Agreement is the entire agreement about its subject matter. Neither party may assign it without the other's consent, except to a successor of its whole business on notice. We may use subcontractors and remain responsible for them. If any provision is invalid, the rest continues. Failing to enforce a right is not a waiver. Notices are given by email to the addresses in the order and to legal@teamdream.ai. Electronic acceptance and signatures are binding. The English version prevails over any translation.

Contact

Teerya Portal L.L.C, trading as Team Dream. Commercial Licence No. 1316315, Commercial Register No. 2234196, issued by the Department of Economy and Tourism, Government of Dubai. Registered address: Office S20, Mohammed Bin Rashid Establishment for SME Development building, Port Saeed, Deira, Dubai, United Arab Emirates. Legal: legal@teamdream.ai · Privacy: privacy@teamdream.ai.

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